Shipping policy

Horse Royalty is operated by Meshes Enterprises, doing business as Horse Royalty.

Where we ship

We ship within the United States only. International shipping is not offered. PO Boxes and APO/FPO addresses are accepted, though delivery may take longer.

Processing time

Most orders ship within 5 to 7 business days of payment. Custom orders take 7 to 10 business days. Business days are Monday through Friday, excluding U.S. holidays. Orders placed on weekends or holidays begin processing the next business day.

Delivery

Delivery typically takes 3 to 7 business days after shipping, so most U.S. orders arrive about 8 to 14 business days after payment. These are estimates, not guarantees, and delivery time begins when your order ships, not when it is placed. We will email you if backorders or high volume cause delays.

Carriers and rates

Orders ship via USPS Ground Advantage or First Class Mail, depending on size and weight. Rates and delivery estimates appear at checkout. Shipping is not free.

Tracking

A tracking number is emailed once your order ships. It may take 24 to 48 hours to update. If you have not received tracking within 10 business days (12 for custom orders), please contact us.

Addresses

Please verify your shipping address at checkout. We can only change an address before the order ships. Orders returned due to address errors may incur additional shipping charges.

Damaged or lost packages

Please report damaged or lost packages within 7 days of delivery (or the estimated delivery date for lost packages), with your order number and, for damage, photos. We are not responsible for packages stolen or misplaced after the carrier marks them delivered.

Other

Multi-item orders may ship separately, with tracking for each shipment. Orders can only be cancelled before they ship; see our Refund Policy for details.