FAQs

Do I need an account to order?

No. You can check out as a guest. Creating an account makes checkout faster and lets you see your order status and history.

What payment methods do you accept?

We accept major credit and debit cards plus the express payment options shown at checkout, such as Shop Pay, Apple Pay and Google Pay.

Is my online order secure?

Yes. Card details are entered on an SSL-encrypted checkout and sent directly to the payment provider for authorization. We never store your card information on our servers.

What currency are your prices in?

Prices are in US dollars for US shoppers and in Canadian dollars for shoppers in Canada. For Canadian orders, duties and taxes are already included in the price.

Can I change my shipping address after I order?

Only before your order ships. Email sales@horseroyalty.com with your order number as soon as possible.

Where do you ship, and how long does it take?

We ship to the United States and Canada. Orders ship directly from our suppliers, and estimated delivery times for your address are shown at checkout. See our Shipping Policy for details.

How do I track my package?

We email you a tracking number as soon as your order ships. You can also visit Track Your Order.

What is your return policy?

You can request a return within 7 days after delivery for new, unused items in their original packaging. Customers pay return shipping. Custom or personalized merch is not returnable unless it arrives defective or damaged. See our Refund Policy.