Refund policy

Horse Royalty is operated by Meshes Enterprises, doing business as Horse Royalty. If something isn't right with your order, here is how returns work.

Returns

You may return an item within 7 days after delivery. Items must be unused, in their original packaging, with a receipt or proof of purchase.

How to start a return

Email sales@horseroyalty.com within 7 days of delivery with your order number and the reason for the return. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we will send instructions on how to send your package back.

Return address

Meshes Enterprises, doing business as Horse Royalty
PO Box 691
Cary, NC 27512
United States

Return shipping

Customers pay return shipping, and return shipping fees are non-refundable. If an item is defective, damaged, or incorrect, contact us and we will make it right at no cost to you.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or incorrect.

Non-returnable items

Custom or personalized products (unless defective or damaged)
Sale items
Gift cards

Exchanges

To exchange an item, return the original item and then place a separate purchase once your return has been accepted.

Refunds

Approved refunds are issued to your original payment method within 10 business days, though your bank or card company may take longer to post them. If more than 15 business days pass after your return is approved, please contact us.