SHIPPING POLICY
Thank you for shopping with Meshes Enterprises DBA Horse Royalty (“Horse Royalty”). Please read how our processing and shipping work.
HOW YOUR ORDER SHIPS
Horse Royalty works with trusted suppliers who ship orders directly to you. Your order is sent straight from the supplier’s warehouse rather than from our office, so processing times, carriers, and packaging are set by the supplier. Orders with items from more than one supplier may arrive in separate packages, and you will receive tracking information for each shipment.
WHERE WE SHIP
We ship to addresses in the United States and Canada. We do not ship to other countries at this time.
PROCESSING AND DELIVERY TIMES
Most orders are processed by our suppliers within a few business days of payment. Business days are Monday through Friday, excluding holidays. Estimated delivery times for your address are shown at checkout before you pay. Delivery times begin after your order has shipped, not after it was placed. All delivery times are estimates and are not guaranteed. Carriers may experience delays outside of our control, especially during peak seasons and severe weather.
If an item is on backorder or delayed by the supplier, we will email you with an updated timeline.
SHIPPING RATES
Shipping rates for your order are calculated and shown at checkout before you pay, based on your order and your delivery address.
CANADIAN ORDERS: DUTIES AND TAXES
For orders shipped to Canada, prices shown at checkout include applicable import duties and taxes, so there are no extra customs charges to pay when your package arrives.
ORDER TRACKING
Once your order ships, you will receive a confirmation email with a tracking number. Tracking may take 24-48 hours to update after the label is created. If you have not received tracking within 10 business days of ordering, please contact us.
ADDRESS ACCURACY
Please double-check your shipping address before completing checkout. We are not responsible for orders shipped to an incorrect or incomplete address entered by the customer. If an order is returned because of an address error, we will contact you to arrange reshipment, and additional shipping charges may apply. We can only change an address before the order ships, so contact us right away if you notice a mistake.
PO BOXES AND APO/FPO
Some suppliers and carriers cannot deliver to PO Boxes or APO/FPO addresses. If your order cannot be shipped to the address you entered, we will contact you.
LOST, DAMAGED, OR DELAYED PACKAGES
If your package arrives damaged, or appears lost in transit, please contact us within 7 days of the delivery date (or the estimated delivery date for lost packages) with your order number and, for damaged items, photos of the item and packaging. We will work with you and our supplier to send a replacement or issue a refund.
Please note that once a carrier shows a package as delivered, we cannot be held responsible for packages that are stolen or misplaced after delivery. We recommend checking with neighbors and your local post office first.
CANCELLATIONS
Because orders are sent to our suppliers quickly, orders can only be cancelled before they have been processed by the supplier. Please contact us as soon as possible if you need to cancel. See our Refund Policy for details.
CONTACT US
Questions about your order or shipping? Call us at 984-355-0836 or email us at sales@horseroyalty.com or use the contact form on our website at horseroyalty.com. We typically respond within 24 hours.
Meshes Enterprises DBA Horse Royalty
PO BOX 691
Cary, NC 27512
United States